What Shipping Methods Are Available?
All of our products are shipped from Melbourne with Registered Australia Post for local delivery, express services are extra.
For our International friends, we always ship DHL eCommerce every Thursday of the week – each article will come with tracking to ensure the items get to you in a safe and timely manner.
To view your tracking details for your order – please login to our website and visit the Orders page.
No pick-ups available at this time.
How Long Will It Take To Get My Package?
For all Australian orders – we dispatch within 24 hours within receiving payment, please allow 2-5 working days for delivery.
International orders please allow an extra 5 working days, depending of which side the world you are from. We appreciate your patience.
Customs/Duties Taxes & Liabilities
Please consider all customs/duties tax laws in your country before purchasing – as soon as the item is dispatched we do not have any control over these. All customs/duties taxes will be paid by the buyer – all of our invoices will always reflect it’s true values.
Always keep an eye out on your inboxes (including spam folders) for notifications from your local customs offices. Most of our goods will be destroyed if it isn’t claimed within 7 days of notice in most countries – unfortunately there is very little we can do to help with this.
If you have questions, please do not hesitate to reach out to us before purchase.
Payment
What Payment Methods Are Accepted?
We use Australia’s safest payment method for online shopping – Paypal, which takes all major credit cards internationally with or without an account.
Although it only takes minutes to set one up – to make your online shopping experience easier!
Exchange & Returns
How Can I Return a Product?
If there was anything wrong with your order that wasn’t what you were expecting, please email us and we will work it out together with you.
Although we do have high level of QA – there are some things that are beyond our control, we will help you resolve it immediately. Sorry in advanced!
We do not accept any exchange/return claims due to change of mind. Shipping & Handling charges apply.
You can reach out to us here. Or alternatively complete and return this form to customercare@rival-collective.com.
Warranty
Am I covered with Warranty?
Most of our products are covered for manufacturing defects, and must be returned to us within 14 days of purchased (in original condition).
Although we do make sure that all products are checked prior to sending – we may of missed something that you notice! Usual wear and tear claims will not be accepted. Shipping & Handling charges apply.
Leather Care
How to keep leather clean?
Our goods are hand crafted and made with 100% Genuine leather.
To clean we recommend using a soft fiber cloth with just a drop of liquid soap in a cup of warm water. Wipe affected areas with the damp cloth until clean – dry with another cloth ensuring surface is free from soap water.